Shipping policy
1. International Shipping Coverage
We proudly offer international shipping to most of the countries worldwide. Our shipping services ensure that your order reaches you safely and efficiently.
2. Shipping Methods & Delivery Estimates
We partner with several trusted carriers to deliver your order as quickly as possible. Available shipping options include:
| Shipping Method | Estimated Delivery Time | Tracking Availability |
|---|---|---|
| Standard International Shipping | 10-20 business days | Yes |
| Express International Shipping | 5-10 business days | Yes |
| Economy Shipping | 15-30 business days | No |
| DHL/FedEx/UPS Express | 3-7 business days | Yes |
Important: Delivery times are estimates and may be affected by customs clearance, local postal service delays, and other unforeseen factors.
3. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and public holidays).
- You will receive a confirmation email with tracking details once your order has shipped.
4. Shipping Rates & Fees
- Shipping costs are calculated at checkout based on the destination, package weight, package dimensions (length, width, height), and selected shipping method.
- Free shipping may be available for orders above 250 USD (varies by region).
- Additional charges may apply for oversized or heavy items.
5. Customs, Duties & Taxes
- International shipments may be subject to customs duties, import taxes, and clearance fees imposed by the destination country.
- These fees are not included in our prices and must be paid by the customer upon delivery.
- We recommend checking with your local customs office for details on potential fees.
6. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can track your package using the carrier’s website or our tracking page.
- Some shipping methods, such as Economy Shipping, may not provide detailed tracking.
7. Delays & Shipping Restrictions
- We are not responsible for delays caused by customs processing, weather conditions, or carrier disruptions.
- We do not ship to the following restricted regions: Iran, Cuba, and North Korea.
- If your country is not listed at checkout, please contact us for further assistance.
8. Lost or Stolen Packages
- If the shipping carrier confirms delivery but you did not receive your package, please check with your local post office.
- We are not responsible for lost or stolen packages after delivery. However, we will assist in resolving any issues with the carrier.
- If you suspect your package is lost, please contact us at sales@elpazar.com.
9. Returns & Refunds for International Orders
- Due to high shipping costs, we do not offer free returns for international orders.
- Customers are responsible for return shipping fees unless the item is damaged or incorrect.
- For more details, please check our Return and Refund Policies.
10. Contact Us
If you have any questions about your shipment, feel free to contact us at:
Email: sales@elpazar.com
Phone/WhatsApp: +971-58-114-7712